CUSTOMER SERVICE SPECIALIST

Basco, a family owned business for 65+ years, is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities.

  • Starting Wage up to $18 per hour (based on experience)
  • Guaranteed 2 pay increases the first year

Job Description:

  • Duties include, but are not limited to, answering customer calls, providing prompt issue resolution, and assists in on-boarding new accounts.
  • This position also makes outbound customer calls to gain information and/or to provide follow up to resolve customer issues.
  • This position works in conjunction with various other departments to ensure customer satisfaction is top of mind.

Required Skills/Qualifications:

  • Minimum 1 year customer interaction experience
  • High School Diploma/GED; Bachelor's degree preferred

Preferred

  • Experience with rigorous inbound calls
  • 3 years Business-to-Business account support

Our Employee-partners Enjoy

  • Competitive pay
  • 401(k)/Profit Sharing
  • Medical, dental and vision insurance package
  • Disability and life insurance package
  • Paid time off and holidays
  • Career advancement opportunities

To support our growth, we’re seeking driven professionals with ambition, to move up within our company. Our employees know every job is important, and that teamwork drives creativity. Let’s talk about how you’ll fit into our Basco family.

Hours: Monday-Friday 8:00 a.m. – 5:00 p.m.

Location: Basco Shower Enclosures Headquarters - 7201 Snider Rd, Mason, OH 45040

Equal Opportunity Employer

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I certify that the answers given by me to the foregoing questions and statements are true and correct without consequential omissions of any kind whatsoever. I agree that the company shall not be liable in any respect if my employment is terminated because of falsity of statements, answers or omissions made by me in the application. I also authorize the companies, schools or persons named above to give any information regarding my employment, character and qualifications. I hereby release said companies, schools and persons from all liability for any damage for issuing this information. I expressly waive all provisions of law prohibiting any physician, person, hospital or other institution that has or may hereafter attend of furnish me with treatment for disclosing to the company or knowledge or information thereby acquired. I understand that any misleading information or incorrect statements may render this application void, and if employed, would be cause for termination.

I understand that if I am extended an offer of employment it may be conditioned upon my successfully passing a complete employment physical examination. I consent to the release of any or all medical information as may be deemed necessary to judge my capability to do the work for which I am applying. I understand I may be required to successfully pass a drug screen as a condition of employment, if required.

I understand that if employed, I have been hired at the will of the employer and that my employment may be terminated at will, at any time, and with our without cause, the employer's only obligation being to pay salary or wages dues at the time of termination.

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